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Customer reviews of Mercia Motors Trade Centre

At Mercia Motors Trade Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Mercia Motors Trade Centre

Mercia Motors Trade Centre
5
4.7

Based on 20 customer reviews

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  • 5

    brilliant

    By Andrew W on 28 October 2016 | Verified purchase

    Very good dealership staff were very helpful

    Reply from Mercia Motors Trade Centre on 14/12/16

    Glad you had an enjoyable experience with us Andrew and all the best with your new purchase. Kind regards, Mercia Motors Trade Centre


  • 5

    Professional team

    By BOB T on 27 July 2016 | Verified purchase

    What a lovely team, they made my wife and I feel very relaxed . Everything they said they would do to the car was done. I would highly recommend Mercia motors.

    Reply from Mercia Motors Trade Centre on 14/12/16

    Hi Bob thank you for your positive feedback and glad you enjoyed your experience with us. Kind regards, Mercia Motors Trade Centre


  • 5

    Professional and hassle free

    By M R on 27 July 2016 | Verified purchase

    Really helpful, hassle free car buying experience with Mercia Motors. Didn't feel pressured into anything and everything was so relaxed but still professional which made us feel so comfortable. Thanks again and would definitely recommend

    Reply from Mercia Motors Trade Centre on 14/12/16

    Thank you very much for your positive feedback Mr Robinson glad you enjoyed your experience and hope to see you again in the future. Kind regards, Mercia Motors Trade Centre


  • 5

    Brilliant service, couldn't fault it.

    By Jonathan W on 22 June 2016 | Verified purchase

    Brilliant service! Salesman very helpful, including free lift from train station. Very pleasant for my first car experience.


  • 5

    Have accurate descriptions of car on web.

    By Tony C on 02 May 2019 | Purchase not verified

    Despite the wonderful reviews on the website and the wonderful description of the car on offer, after a 2 .5 hr round trip we discovered the car that was described as being in great condition to be so filthy and scratched that we took the keys back to the dealer and commented it wasn't a very "clean" car. He agreed. I appreciated the frankness but it would have been better if they had described the car like that on the website.

    Reply from Mercia Motors Trade Centre on 03/05/19

    Dear Tony, Thank you for your review. We take every review seriously be it a positive one or in this case a negative one. Every review we receive allows us to make positive changes and learn from to make our business run more efficiently in the future. That said in this case I feel your review is a little unfair because you didn't call to make an appointment you choose to set off in turn we were not aware you were coming. If you had called first we would have had the car cleaned for your arrival. We have suffered with bad weather this week plus a lot of cars have been left with the sand that came over from North Africa leaving our pitch cars rather dusty. With regards the scratches, we feel as a business a five year old car with 41,000 miles is going to have a few ware and tare marks especially because it is a black vehicle. We will however get these resolved. I would like to call you to invite you back when would be a good time to call? Once again apologies about your experience.


  • 5

    car purchase

    By paul and lorraine E on 01 September 2018 | Purchase not verified

    picked up our car today viewed Monday excellent customer service from Adam many thanks car beautifully prepared to high standard no hard sell very nice to deal with would highly recommend

    Reply from Mercia Motors Trade Centre on 04/09/18

    Hi Paul, thank you for your business and kind words. We pride ourselves on the high level of customer service and high standards of preparation we provide. Enjoy your fabulous new car. Look forward to potentially dealing with you again in the future.


  • 5

    Excellent Service, great car

    By Paul B on 04 June 2018 | Purchase not verified

    Excellent from start to finish, lovely car at the right price and a decent trade in for my old one. I even got a bottle of wine as a thanks for buying from them.

    Reply from Mercia Motors Trade Centre on 31/07/18

    Hi Paul thank you for your business it was a pleasure dealing with you. I am glad to hear you were happy with everything. Please don't hesitate to call us again in the future for a replacement vehicle. Enjoy the wine.


  • 5

    Swift, responsive, positive.

    By Tara D on 13 August 2017 | Purchase not verified

    I recently purchased a diesel mini from Mercia. The car was checked over by the on site garage. They discovered the break pads needed adjusting. After informing me that they wanted to replace the pads and discs, I was offered a car to use until the work was complete. This work was complete within 24 hrs. I believe you should be able to go to a local garage and get a sound small car, discuss mechanical and maintenance schedules honestly , and , drive away happy. Mercia, Adam and Ollie , have delivered this. Thank you.

    Reply from Mercia Motors Trade Centre on 14/08/17

    Thank you for your kind words Tara. Enjoy your car.


  • 5

    Rubbish customer service

    By Carol B on 17 January 2017 | Purchase not verified

    Absolutely disgusted by the apparent 'customer service' this company provides, after making enquiries about a vehicle they are selling and being promised a return phone call...nothing, made a second enquiry, promised a return phone call.......nothing, went in person to enquire about the car, and guess what, promised to ring me......and nothing! Excellent customer service ...Not,

    Reply from Mercia Motors Trade Centre on 17/02/17

    Hi Carol, we are extremely disappointed to read this and is not the way we conduct ourselves and treat customers, we can only apologise you feel this way and this matter will certainly be looked into. However if you are still looking for a vehicle we would certainly welcome your business and can guarantee a very professional service. Kind regards, Mercia Motors Trade Centre


  • 5

    First rate service

    By Geoffrey S on 11 January 2017 | Purchase not verified

    Excellent service from Oliver. No hassle just a good experience and I am very pleased with the car.

    Reply from Mercia Motors Trade Centre on 17/02/17

    Hi Geoffrey thank you for your positive feedback and your business, we are very pleased you had an enjoyable and straight forward experience with us. All the best, Mercia Motors Trade Centre


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Mercia Motors Trade Centre

Telephone:
0114 4889993 07441 917417

Opening times

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00
Saturday 08:30 - 17:00
Sunday Closed

Mercia Motors Trade Centre

Address:
Abbeydale Road South,
Dore,
Sheffield,
South Yorkshire,
S17 3LH